Return and Refund Policy for American Vintage Men
Thank you for choosing American Vintage Men for your T-shirt purchases. We strive to provide high-quality products and a seamless return experience. Below is our policy for returns and refunds:
30-Day Return Window
American Vintage Men offers a 30-day return period for T-shirts. You may request a return within 30 days of receiving your item. To qualify, the T-shirt must be in new, unused condition, with all original tags and packaging intact.
Initiating a Return
To initiate a return, please contact us at [email protected]. Our team will provide authorization and instructions for return shipping. Please note, that returns without prior approval cannot be accepted.
Return Address: American Vintage Men, Alte Schönhauser Str. 39, 10119 Berlin, Germany
Return Labels for Customers
- Defective Products: We cover the cost of return shipping by providing a prepaid label.
- Customer Remorse: For returns due to personal preference (customer remorse), return shipping costs are non-refundable.
Accepted Product Conditions
Returns are accepted only for T-shirts in new, unused condition. Returned items should have no signs of wear, damage, or washing.
Restocking Fee
We do not charge a restocking fee for returned items.
Return Shipping Costs
- Defective Products: Return shipping costs are covered by us.
- Customer Remorse: For returns due to personal preference (customer remorse), return shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive an incorrect or damaged T-shirt, please contact us at [email protected] right away. We’ll assist you in resolving the issue as soon as possible.
Exchanges
If the requested exchange item is unavailable, a full refund will be issued. for damaged, defective, or incorrect T-shirts. To initiate an exchange, please reach out to us.
Refund Process
After receiving and inspecting your return, we’ll notify you of the refund status. If approved, refunds will be processed and applied to your original payment method. Refunds will be issued within 7 business days after approval. However, the time it takes for funds to appear in your account depends on your bank or payment provider.
CONTACT INFORMATION:
Trade name: American Vintage Men
Phone number: +49 015751546052
Email: [email protected]
Physical address: Alte Schönhauser Str. 39, 10119 Berlin, Germany